01 Zakres zadań

Independently providing customer support services via email, chat, and phone to high-profile clients specializing in internet-based searching and video-sharing platforms
Ensuring effective handling of customer inquiries and maintaining high service quality standards
Delivering efficient troubleshooting and query resolution
Identifying, qualifying and overcoming customer objections
Cooperation within the time range from Monday to Friday between 8 AM and 6 PM, depending on the contractor's availability and preferences
Expected monthly engagement of around 130 hours, subject to mutual arrangements

02 Wymagania

5 must-have · 3 języki

Must-have

Obsługa klienta

Ekspert

Komunikacja

Zaawansowany

Rozwiązywanie problemów

Zaawansowany

Praca pod presją

Podstawowy

Organizacja pracy

Podstawowy

Wymagane języki

Ukraiński

Ekspert

Rosyjski

Ekspert

Angielski

Zaawansowany

03 Profil

Fluency in written and spoken Ukrainian and Russian
Intermediate level of written and verbal English
Experience in the call center or customer service industry
Excellent communication skills
Good analytical and organizational skills
High school diploma or equivalent

04 Oferujemy

Pakiet medyczny

Pakiet sportowy

05 O firmie

TP Polska

10k+ · Kraków

You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.

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