01 Zakres zadań

Your tasks:

Provide high-quality online customer service via email, chat, and phone.
Handle customer inquiries, troubleshoot issues, and deliver efficient resolutions.
Identify, qualify, and overcome customer objections.

Working arrangements:

Provide services under a civil contract with an expected monthly engagement of around 130 hours.
Collaborate in a hybrid model from Kraków.
Provide services from Monday to Friday between 8 AM and 6 PM, depending on availability and mutual arrangements.
Complete introductory activities to learn the tools and agreed scope of services.

02 Wymagania

6 must-have · 2 języki

Must-have

Obsługa klienta

Ekspert

Komunikacja

Zaawansowany

Rozwiązywanie problemów

Zaawansowany

Obsługa obiekcji

Zaawansowany

Myślenie analityczne

Podstawowy

Organizacja pracy

Podstawowy

Wymagane języki

Polski

Ekspert

Angielski

Zaawansowany

03 Profil

Key requirements:

Fluency in written and spoken Polish.
Intermediate written and verbal English.
Experience in a call center or customer service role.
Excellent communication skills.
Good analytical and organizational skills.
High school diploma or equivalent.

Nice to have:

Experience or education in online advertising or marketing.

04 Oferujemy

Pakiet medyczny

Pakiet sportowy

05 O firmie

TP Polska

10k+ · Kraków

You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.

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