01 Zakres zadań

Provide high-quality online customer service via email, chat, and phone to high-profile clients specializing in internet-based searching and video-sharing platforms
Deliver efficient troubleshooting and query resolution
Identify, qualify and overcome customer objections
Work in a hybrid model from Kraków, with services provided Monday to Friday between 8 AM and 6 PM depending on your availability and preferences (around 130 hours per month)
Participate in introductory activities to become familiar with the tools and agreed scope of services

02 Wymagania

4 must-have · 2 języki

Must-have

Customer support

Zaawansowany

Komunikacja

Zaawansowany

Rozwiązywanie problemów

Podstawowy

Myślenie analityczne

Podstawowy

Wymagane języki

Arabski

Ekspert

Angielski

Zaawansowany

03 Profil

Fluency in written and spoken Arabic
Intermediate level of written and verbal English
Experience in the call center or customer service industry
Excellent communication skills
Good analytical and organizational skills
High school diploma or equivalent

04 Oferujemy

Pakiet medyczny

Pakiet sportowy

05 O firmie

TP Polska

10k+ · Kraków

You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.

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