01 Zakres zadań

Responsibilities:

Act as a single point of contact within CIB client servicing, introducing new customers to the bank and enabling selected products for existing customers.
Manage and coordinate customer activation journeys end to end.
Provide operational support to customers, Relationship Managers and internal teams.
Align client needs with internal rules and local and international regulations.
Manage the customer request pipeline and ensure internal and customer deadlines are met.
Build and maintain a cross-functional network to support customer needs.

What we offer:

Monthly gross pay of 9742–12000 PLN and discretionary variable pay.
Private medical care, life insurance and a Multisport card.
Financial support for training and education, flexible working hours and free parking.
Home office set-up reimbursement of up to 800 PLN and additional benefits.

02 Wymagania

9 must-have · 2 języki

Must-have

Obsługa klienta

Ekspert

Onboarding nowych klientów

Zaawansowany

Zarządzanie Zapytaniami Klientów

Zaawansowany

Budowanie relacji z klientami

Zaawansowany

Priorytetyzacja zadań

Zaawansowany

Komunikacja

Zaawansowany

Negocjacje

Zaawansowany

Praca pod presją

Podstawowy

Wymagane języki

Angielski

Ekspert

Włoski

Ekspert

03 Profil

Key requirements:

Proven excellent customer service experience and a proactive approach to improving service quality.
Business orientation and the ability to prioritise and manage conflicting requests.
Resilience and the ability to work under pressure.
Effective communication, influencing and negotiation skills with customers and internal teams.
Strong interpersonal skills and a highly developed capacity to influence others.
Bachelor’s degree or equivalent professional qualification in banking, finance, economics or a similar field.
Excellent spoken and written English and Italian.

Nice to have:

Additional spoken and written language.

04 Oferujemy

Pakiet medyczny

Ubezpieczenie

Pakiet sportowy

Parking

05 O firmie

HSBC Service Delivery Polska

10k+ · Kraków

Opening up a world of opportunity for our customers, investors, ourselves and the planet.

We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.

HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.

Zobacz ogłoszenia Strona www