01 Zakres zadań

Responsibilities:

Provide high-quality online customer service via email, chat, and phone for clients using internet-based search and video-sharing platforms.
Resolve customer queries efficiently and troubleshoot reported issues.
Identify, qualify, and overcome customer objections.

Terms of cooperation:

Cooperate under a civil contract with remuneration of 42.50–50.00 PLN gross per hour.
Work in a hybrid model from Kraków, with an expected engagement of around 130 hours per month.
Provide services from Monday to Friday between 8 AM and 6 PM, depending on availability and mutual arrangements.
Receive introductory activities covering the tools and agreed scope of services.

02 Wymagania

5 must-have · 2 języki

Must-have

Komunikacja

Ekspert

Obsługa klienta

Zaawansowany

Rozwiązywanie problemów

Zaawansowany

Myślenie analityczne

Podstawowy

Organizacja pracy

Podstawowy

Wymagane języki

Włoski

Ekspert

Angielski

Zaawansowany

03 Profil

Key requirements:

Fluent written and spoken Italian.
Intermediate written and verbal English.
Experience in a call center or customer service environment.
Excellent communication skills.
Good analytical and organizational skills.
High school diploma or equivalent.

Nice to have:

Experience or educational background in online advertising or marketing.

04 Oferujemy

Pakiet medyczny

Pakiet sportowy

05 O firmie

TP Polska

10k+ · Kraków

You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.

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