01 Zakres zadań

Responsibilities:

Oversee preliminary handling of card dispute cases, focusing on straightforward cases, ensure compliance with KPIs, SLAs, OLAs, using IT tools.
Support customers minimizing third-party fraud losses on payment cards.
Assist Senior Card Dispute Specialists with complex cases, managing errors, corrections, root cause.
Translate local language to English.
Produce documentation of operational process descriptions.
Communicate with customers via email/phone per KPIs and SLAs.
Report incidents and maintain compliance.
Document work in IT systems, maintain four-eye principle.
Develop basic knowledge of card scheme rules (both Visa and Mastercard) and customer (issuer) agreements.
Collaborate with internal teams (Customer Service, Fraud, Legal) and external partners.

We offer:

Employment contract: 7800-9000 PLN gross/month.
Hybrid work in Kraków, min. 3 days/week office. Location: Wielicka 20, Kraków.
MyBenefit Cafeteria: monthly points for vouchers, cinema, food, Multisport, LuxMed.
Supportive team, structured onboarding, and ongoing training to build your expertise in card disputes and payment operations.
Opportunity for continuous development: internal training, career advancement, and free language learning platform.

02 Wymagania

12 must-have · 2 języki

Must-have

MS 365

Zaawansowany

Finance

Zaawansowany

FinTech

Zaawansowany

Myślenie analityczne

Podstawowy

Problem-solving

Podstawowy

Komunikacja

Podstawowy

Collaboration

Podstawowy

Relationship building

Podstawowy

Obsługa klienta

Podstawowy

Administrative tasks

Podstawowy

Customer issue management

Podstawowy

Attention to detail

Podstawowy

Wymagane języki

Angielski

Zaawansowany

Francuski

Zaawansowany

03 Profil

Our requirements:

Fluent in Danish and English (minimum B2 level in both written and spoken communication).
Proficient in Microsoft Office 365 applications.
Analytical mindset with strong problem-solving skills and the ability to identify potential risks and issues.
Strong communication, collaboration, and relationship-building skills, with the ability to clearly explain decisions and reasoning to customers and stakeholders.
Experience handling customer requests and administrative tasks in a professional, positive, and efficient manner.
Ability to manage sensitive customer issues with professionalism, discretion, and empathy.
Strong attention to detail and critical thinking skills, with a focus on operational excellence.

Nice to have:

Experience within the financial services sector will be considered an advantage.
Basic understanding of card payment processes, including authorization, clearing, and settlement, will be considered an advantage.
Educational background in Finance, Business, Economics, Law, or a related field will be considered an advantage.
Bachelor's degree or equivalent qualification is preferred but not required.

04 Oferujemy

Pakiet medyczny

Pakiet sportowy

Klasy językowe

05 O firmie

TP Polska

10k+ · Kraków

You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.

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