01 Zakres zadań

Develop an in-depth knowledge of our client's platform.
Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone.
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
Diagnose software issues and resolve escalated customer complaints using established processes.
Provide support and guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions).
Communicate thoughtfully and effectively with all customers.

02 Wymagania

1 nice-to-have · 1 język

Nice-to-have

Branża IT

Mile widziane

Wymagane języki

Angielski

Zaawansowany

03 Profil kandydata

Excellent written and verbal communication skills in English (C1 level).
Passionate about creative problem solving for customers and end users.
Self-motivated, eager to learn and thrive in a collaborative environment.
Capable of adapting quickly to changing priorities.
Experience with or able to quickly pick up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.

04 O firmie

Concentrix

10000+ · Szczecin

W Concentrix pomagamy inaczej spojrzeć na wyzwania Customer Experience, aby tworzyć innowacyjne rozwiązania, które zapewniają wyjątkowe doświadczenia i zwiększają wydajność.

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