01 Zakres zadań

Own a portfolio of 30–40 growth customers – manage your book end-to-end across CEE, driving value, owning renewals, and accountable for the commercial outcomes.
Own renewals and hit a 130% NRR target – you own the renewal number in your portfolio and are accountable for net revenue retention across your accounts.
Identify and create expansion opportunities – spot commercial potential in your accounts, scope and build qualified opportunities, and partner with Sales to convert them.
Drive product adoption and engagement – help customers realise value fast and embed the SINGU platform into their day-to-day operations.
Monitor customer health and usage – track adoption, usage, risks, and commercial signals; act early when health drops.
Run regular check-ins, success planning, and business reviews – hold meaningful conversations about measurable outcomes — not just status updates.
Reduce churn risk through proactive engagement – spot warning signs and intervene before they become renewal problems.
Segment and prioritise – use value, risk, and growth potential to decide where your time goes.
Support scalable CS motions – contribute to campaigns, webinars, enablement, and adoption playbooks that reach customers at scale.

02 Wymagania

8 must-have · 2 języki

Must-have

Account manager

Zaawansowany

Customer success

Zaawansowany

Account Management

Zaawansowany

SaaS Sales

Zaawansowany

HubSpot

Podstawowy

Vitally

Podstawowy

Asana

Podstawowy

Jira

Podstawowy

Wymagane języki

Polski

Ekspert

Angielski

Ekspert

03 Profil kandydata

Mid- to senior-level experience in Customer Success, Account Management, SaaS sales, or growth-focused customer roles – ideally in B2B SaaS, with a track record of delivering both customer value and commercial outcomes.
Strong commercial mindset – you identify and create expansion opportunities and articulate value to commercial stakeholders. You’re comfortable owning a number.
Data-driven approach – you use adoption, usage, and health metrics to prioritise and demonstrate impact.
Ability to manage a customer portfolio at scale – strong prioritisation and follow-up discipline. Nothing slips.
Comfortable with our CS and CRM stack – HubSpot, Vitally, Asana, and Jira (or similar).
Excellent commercial and customer-facing communication – English at C2 or native level.
Ability to balance customer value, retention, and revenue growth – you don’t trade one off against the others.
Real estate, facility management, PropTech, or CAFM background – a strong plus, not essential.

04 O firmie

SINGU

20 · Kraków

At SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business.

Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started.

Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus.

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