Customer Success Manager

We’re looking for a Customer Success Manager who loves building strong, long-term relationships and helping customers get the most out of our product. At Survicate, our CSMs partner with some of our most important clients, often large or enterprise-level companies, to make sure they reach their goals, get measurable value, and stay with us for the long run.

• Build and maintain trusted, long-term relationships with key customers (often with multiple stakeholders and complex needs)
• Guide customers through onboarding and help them get quick wins from Survicate
• Handle your book of existing business: keep track of product usage, customer health metrics, and renewals. Identifying risks and opportunities for expansion
• Conduct periodic check-ins, meetings, and business reviews with Clients to gauge their product satisfaction and usage
• Act as the customer’s advocate - share feedback, requests, and insights with Product team
• Support marketing activities by collecting success stories, testimonials, and case studies to showcase customer impact

You’ve got experience (2-4, ideally) working with customers, in a subscription-based B2B software - meaning you’ve helped clients succeed with a product.

• You’re a people person. You build trust naturally and communicate with warmth and confidence, whether it’s an email, a call, or a business review.
• You’re organized and reliable. You can juggle multiple accounts, keep track of follow-ups, and never let things slip through the cracks.
• You’re curious. You love understanding how different companies use our product and what success looks like for them. You stay curious about both our customers’ industries and the Customer Success field itself - keeping up with new strategies, tools, and best practices to keep leveling up your game.
• You’re tech-savvy. You learn tools quickly (both ours and the ones we integrate with) and you can confidently explain how Survicate fits into a customer’s existing tech stack. You understand ecosystems, not just products.
• You’re a self-starter. You don’t wait for someone to tell you what to do - you take initiative, find solutions, and make things happen. You spot risks before they turn into churn, identify opportunities before they’re asked for, and always look for ways to bring more value to your accounts.