01 Zakres zadań

Responsibilities:

Coordinate customer activation end-to-end as the primary contact, onboarding new clients and enabling selected products for existing clients.
Advise clients on process requirements and support customers and Relationship Managers in collaboration with internal teams.
Align client needs with internal rules and local and international regulations.
Manage customer request pipelines and meet internal and client deadlines.
Build a cross-functional network to meet customer needs.

Benefits:

Discretionary variable pay and recognition awards.
Multisport, private medical care, life insurance, family-friendly leave and additional PPK contributions.
Home office setup reimbursement up to 800 PLN, cafeteria platform, employee assistance, nursery discounts and social fund.
Financial support for training and education, corporate events and CSR initiatives.
Flexible working hours and free parking.

02 Wymagania

6 must-have · 3 języki

Must-have

Obsługa klienta

Ekspert

Priorytetyzacja zadań

Zaawansowany

Komunikacja

Zaawansowany

Negocjacje

Zaawansowany

Praca pod presją

Podstawowy

Proaktywność

Podstawowy

Wymagane języki

Polski

Ekspert

Angielski

Zaawansowany

Hiszpański

Zaawansowany

03 Profil

Key requirements:

Proven experience delivering excellent customer service and improving it through innovative approaches.
Proactive, business-oriented approach to prioritising conflicting requests.
Ability to work under pressure.
Effective communication, influencing and negotiation skills with customers and internal teams.
Strong interpersonal skills.
Excellent written and verbal English and Spanish.
Bachelor’s degree or equivalent professional qualification in banking, finance, economics or a similar field.

Nice to have:

Knowledge of an additional language.

04 Oferujemy

Pakiet medyczny

Ubezpieczenie

Pakiet sportowy

Budżet szkoleniowy

Parking

05 O firmie

HSBC Service Delivery Polska

10k+ · Kraków

Opening up a world of opportunity for our customers, investors, ourselves and the planet.

We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.

HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.

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