International Onboarding Orchestrator (With Mandarin)

• Manage the end-to-end account opening journey for top-tier clients and the most profitable deals, providing a positive and professional service and an exceptional customer experience.
• Act as the main point of contact for clients regarding all elements of onboarding, coordinating with stakeholders across the organisation.
• Leverage existing data and pre-fill forms to eliminate duplicate documentation requests and accelerate onboarding.
• Draft project plans based on client priorities, ensuring feasible timelines and that SLAs are met across all markets involved.
• Build strong stakeholder networks to facilitate smooth and timely customer onboarding, promoting collaboration and best practices across CIB.
• Guide clients through KYC documentation and address client questions effectively.
• Ensure compliance with all operational risk frameworks and regulatory requirements, providing consultancy and support to clients for successful onboarding.

Key requirements:

• Excellent understanding of Onboarding and KYC processes, including client type specific requirements.
• Proven experience in leading the delivery of excellent customer service, proactively looking for innovative ways to improve service delivered to customers.
• Comprehensive understanding of risk management and proven experience of ensuring compliance with relevant regulatory processes.
• Strong interpersonal skills with highly developed capacity to influence others.
• Ability to prioritize and work independently under pressure.
• Excellent command of Mandarin and English (verbal and written).

Nice to have:

• Project management skills desirable.
• Product knowledge beneficial (e.g. Markets).