Business Analyst

YOU WILL

• Lead requirements gathering through workshops, interviews, stakeholder discussions, and process observation
• Analyse and document business requirements, user stories, and requirements catalogues
• Analyse customer journeys, business processes, and product functionality to identify gaps and recommend improvements
• Work closely with Programme and Project Managers to ensure project delivery is aligned with the wider change portfolio and strategy.
• Cooperate with Solution Architects and IT teams to support technical analysis and solution definition.
• Translate business requirements and user stories into solution designs together with business and technology teams.
• Support projects throughout the full lifecycle – from requirements gathering and analysis through design, testing, implementation, and deployment
• Coordinate and track testing activities and outcomes
• Support implementation and business readiness, including training, RACI definition, and adoption activities
• Manage relationships with stakeholders and senior management across different markets and business areas
• Support project governance, ensuring decisions and changes are properly documented and communicated
• Provide leadership within projects, helping set expectations and monitor delivery progress

MUST HAVE

• Strong experience working as a Business Analyst within complex change or transformation projects
• Hands-on experience with requirements elicitation and documentation
• Experience facilitating workshops and stakeholder interviews
• Ability to create and manage business requirements and user stories
• Experience analysing business processes, customer journeys or product functionality
• Experience working across the full project lifecycle, from requirements gathering through implementation and deployment
• Experience working closely with both business and technology teams
• Ability to translate business needs into requirements that can be used by technical teams
• Experience supporting solution design, testing, and implementation
• Strong stakeholder management skills, including experience working with senior stakeholders
• Very good communication, analytical, and problem-solving skills
• Ability to work effectively across multiple teams, markets, and business areas

NICE TO HAVE

• Experience working within Data Change Management, data transformation, or data-related programmes
• Experience supporting business readiness, adoption, and training
• Knowledge of RACI and change governance frameworks
• Experience working closely with Solution Architects