Network Capacity Analyst

YOU WILL

• Drive improvements in capacity management within Connectivity in line with internal control requirements.
• Ensure capacity management activities are prioritized based on risk to service, effort required, and cost (including Total Cost of Ownership).
• Represent Connectivity in the global Capacity Management Community of Practice.
• Identify and analyze business demand drivers that impact capacity consumption for key Connectivity services.
• Quantify and model the relationship between business demand and infrastructure capacity usage.
• Ensure all changes impacting network infrastructure are reviewed and assessed by Connectivity Architects.
• Work with business areas to ensure all programmes, projects and changes go through the Connectivity Front Door process.
• Prioritize initiatives to reduce infrastructure outages and recurring incidents.
• Ensure global capacity management standards are defined and followed.
• Drive continuous service improvement across domains and vendors using the Continuous Improvement methodology.

MUST HAVE

• Experience working with large-scale, resilient network environments.
• Understanding of network resilience and high availability principles.
• Experience in capacity management, ideally in a network environment (e.g., bandwidth, ports, routers, firewalls, servers).
• Strong analytical and numerical skills.
• Experience working within ITIL frameworks.
• Understanding of how capacity consumption impacts performance and service stability.
• Ability to collaborate and engage with multiple teams and stakeholders.
• Strong ownership mindset and results-driven approach.
• Problem-solving mindset and a drive for continuous improvement.

NICE TO HAVE

• Experience working in a global enterprise environment.
• Experience working with vendors and third-party providers.
• Experience with Continuous Improvement methodologies (Lean, Six Sigma).
• Exposure to network architecture or working closely with architecture teams.