01 Zakres zadań

End-to-end claim management: conducting initial claim assessments, collecting and verifying case documentation, and maintaining database accuracy with high attention to compliance.
Managing the airline relationship on your cases: following up, verifying responses, and chasing payment on approved claims.
Maintaining high standards of quality and efficiency in a fast-paced environment, taking initiative to solve obstacles in individual cases.

02 Wymagania

4 must-have · 2 języki

Must-have

Dokładność

Zaawansowany

Komunikacja

Zaawansowany

Organizacja pracy

Podstawowy

Rozwiązywanie problemów

Podstawowy

Wymagane języki

Polski

Ekspert

Angielski

Zaawansowany

03 Profil

Fluent in English and comfortable communicating clearly, even when a case gets complicated.
Genuinely motivated to help people, not just process tickets.
Attention to detail and ability to follow procedures without needing to be told twice.
Staying organized and level-headed when priorities shift fast.
Prior back-office experience is a plus, but curiosity and drive matter more.

04 Oferujemy

Ubezpieczenie

Pakiet sportowy

Szkolenia wewnętrzne

Klasy językowe

05 O firmie

AirHelp

200-500 · Gdańsk

AirHelp is the world’s #1 flight compensation company, combining proprietary travel technology and passenger intelligence to support millions of travelers throughout their journey.

Key Metrics & Services

Compensation: Over 3 million passengers successfully paid compensation to date.
Protection (AirHelp+): More than 15 million passengers protected during flights.
Flight Tracking: Free mobile app exceeded 1 million downloads within its first year.
Industry Partnerships: Active collaborations with over 140 online travel agencies (OTAs), airlines, and insurers.

Operational Scale & Infrastructure

In-House Engineering: Dedicated technology teams developing scalable travel-tech solutions.
Legal Network: The world's largest network of specialized air passenger rights lawyers.
Global Team: A 400+ person team operating across 5 offices worldwide.

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