Customer Solutions Specialist

• Supporting onboarding and go-live: joining calls with the Customer Success owner, mapping each customer's workflow and driving setup from kickoff to a confident launch
• Handling the technical setup: SSO, API integrations, bulk data configuration and custom use cases, including creative workarounds for complex and enterprise accounts
• Keeping implementation on track: tracking open setup tasks, following up with customers proactively and making sure everything is ready before go-live day
• Supporting strategic and enterprise customers: joining the Sales Team on technical or security-heavy calls and answering integration and setup questions
• Helping existing customers with technical issues: digging into broken integrations, data mapping issues and configuration problems through to resolution
• Shaping how we implement: flagging patterns across customers and working with Product and Customer Success to continuously improve the setup process
• Working closely with Customer Success daily, as well as with Product and Engineering when needed
• Flexible cooperation format: work from the Kraków office or fully remotely, with an employment contract, subcontractor format or umowa zlecenia

Key requirements:

• 2-5 years of customer-facing experience in tech or B2B SaaS: implementation, onboarding, customer success, account management or customer support
• Fluent professional English: comfortable running calls, preparing documentation and writing clear follow-ups with customers
• Customer-first, solution-oriented mindset: finding a path forward rather than a reason something can't be done
• Genuine troubleshooting skills: able to dig into a broken integration or a webhook that isn't firing and figure out what's wrong; no coding required, but a technical way of thinking
• Hands-on experience with integration tools like Zapier, Make, n8n or reading API documentation
• Experience with CRM or customer success tooling (HubSpot, Intercom or similar)
• Proactive and hands-on in daily work: following up without being asked and closing the loop before problems escalate
• Comfortable supporting technical sales conversations and running technical discovery for larger deals

Nice to have:

• Familiarity with security/compliance concepts (ISO, SOC 2, GDPR, data residency)
• Polish or Ukrainian language skills (used occasionally for internal communication)