Customer Support Specialist with Hebrew

Responsibilities:

• Support Commercial Banking customers with account maintenance, record updates, reports, correspondence, documents and financial transactions.
• Analyse banking and legal documents in English and Hebrew; maintain accurate customer records.
• Support employees and departments, answer queries and resolve customer issues accurately and efficiently.
• Follow procedures, processes and systems; suggest improvements while complying with policies and regulations.
• Assist the line manager with daily operations and SLAs; act as deputy during their absence.
• Update data, timesheets, systems and databases on time; meet quality and productivity standards.
• Maternity cover.

What we offer:

• Gross monthly salary PLN 7,633–9,500, plus discretionary variable pay based on Group, business/function and individual performance.
• Benefits: healthcare, family-friendly leave, pension contributions, life assurance, recognition bonuses, Multisport, private medical care, life insurance, up to PLN 800 home-office setup reimbursement, cafeteria platform, employee assistance, corporate events, CSR initiatives, nursery discounts, training and education support, social fund and free parking.

• Proficient spoken and written English and very good written Hebrew.
• Excellent communication and analytical skills, including the ability to analyse complex structures.
• Strong attention to detail and the ability to organise and prioritise multiple tasks according to their criticality.
• Ability to work independently and under time pressure.
• Good understanding of the financial industry and effective use of MS Office.
• Ability to work in an international environment.