01 Zakres zadań

Listen to our users and help solve their problems in a way that adds real value
Identify natural opportunities for upsell
Onboard new clients and run training to help them hit the ground running
Support customers through email and phone
Work with our tech team to sort out any trickier issues
Collect feedback and turn great ideas into product improvements
Handle contract renewals and keep the process smooth and easy

02 Wymagania

6 must-have · 2 języki

Must-have

Sprzedaż

Zaawansowany

Customer Communication

Podstawowy

Customer Success Metrics

Podstawowy

Intercom

Podstawowy

Custify CRM

Podstawowy

Clickup

Podstawowy

Wymagane języki

Polski

Ekspert

Angielski

Ekspert

03 Profil kandydata

Biegła znajomość języka polskiego i angielskiego na poziomie co najmniej C1
Doświadczenie w Customer Success w firmie technologicznej lub w rekrutacji, albo KAM/CS z doświadczeniem w up-sellingu
Autentyczna przyjemność z rozmów z ludźmi
Jasna i pewna komunikacja w obu językach
Znajomość wskaźników takich jak MRR, GRR, CSAT, ryzyko churn, adopcja i wskaźniki odnowień
Doświadczenie z narzędziami takimi jak Intercom, Custify CRM, Clickup

04 O firmie

Traffit

50-200 · Gdynia

TRAFFIT is a simple tool, which helps recruiters in posting job offers, managing candidates, sending them personalized messages and arranging meetings with the most suitable ones.

How We Solve Your Biggest Recruiting Challenges

Finding the best candidates: Publish job offers from TRAFFIT on popular websites and enlist candidates from Facebook or LinkedIn.
Verifying all applications from job boards and emails: TRAFFIT verifies your candidates’ resumes, evaluates them and reminds you of candidates you might have forgotten.
Cooperation with managers and other recruiters: Invite other recruiters and managers to your processes with ease, by sharing the candidate profile.
Reducing recruitment costs: See where your best candidates come from and learn which recruiters are most effective.

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