Customer Service Specialist with Slovenian and English

• Deliver high-quality customer support in Slovenian via phone and email
• Assist users with inquiries regarding diabetes management devices and related services
• Investigate and resolve customer-reported issues in a timely and professional manner
• Maintain accurate records of customer interactions in internal systems
• Contribute to achieving customer satisfaction and service quality objectives
• Collaborate with colleagues and support teams to ensure efficient issue resolution

• Fluent Slovenian language skills (C2 level or equivalent)
• Communicative English skills (minimum B1 level)
• Ability to work effectively in an international environment
• Availability to work full-time from Monday to Friday, between 8:00 AM and 4:00 PM
• Comfortable working with computers and common office applications
• Customer-oriented attitude with a proactive approach to problem solving
• Strong communication and interpersonal skills

Nice to have:

• Previous experience in customer service, technical support, or healthcare-related support is considered an advantage