IT Support Engineer

Provide first-line IT support in a global environment, ensuring reliable and efficient assistance for end users across multiple locations. Focus on delivering high-quality technical support while maintaining a strong customer service experience.

• Deliver on-site and remote technical support for end users
• Resolve incidents and service requests via ticketing systems, phone, and email
• Troubleshoot, configure, and deploy hardware and software (PCs, laptops, Macs, mobile devices, printers)
• Support Microsoft 365, Windows, macOS, and basic network services (DNS, DHCP, TCP/IP)
• Maintain accurate documentation in ticketing systems and knowledge bases
• Manage IT assets, inventory, and assist with procurement processes
• Escalate complex issues to appropriate technical teams or vendors when required
• Participate in IT projects, deployments, and infrastructure support activities
• Contribute to improving support procedures and documentation

• +2 years of experience
• Strong problem-solving and diagnostic skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer service skills
• Ability to work independently as well as in a team
• Proactive and self-driven approach to tasks and learning
• Experience in supporting Windows and macOS environments and enterprise IT