Customer Service Specialist with Danish

What does a typical workday look like?

• Answering customer inquiries via phone and email (back office)
• Providing technical advice and assisting with scheduling service appointments
• Following current procedures to always deliver reliable support
• Collaborating with the team and Team Leader
• Implementing positive changes based on received feedback
• Starting the day by checking procedure updates
• Availability to work Monday to Friday, between 8:00 AM and 6:00 PM

What we offer:

• Salary: 8950 PLN gross + bonus (up to 1,500 PLN gross)
• Option to work from our Gdańsk office or fully remotely
• Comprehensive onboarding and supportive team
• First 3 months: enhancing communication skills and structured conversation frameworks
• Constant, daily contact with live Danish in a close-knit team
• Real promotion opportunities – over 90% of higher roles filled internally
• Referral bonus: up to 3,000 PLN gross per referred person
• Benefits: Medicover medical care, Sport card, Worksmile cafeteria, psychologist consultations
• Holiday allowance and discounts on partner products

Remote work requirements:

• A stable, wired internet connection (e.g., ADSL, fiber optic) with a minimum download speed of 5 Mbps and a minimum upload speed of 2 Mbps

• Fluent Danish (min. C1) – essential for customer service
• Strong listening and reading comprehension skills, with the ability to communicate clearly and respectfully
• Proficient computer skills – all tasks are handled digitally
• Openness to learning, a curious nature, and commitment during training sessions
• Ability to work in a team and a willingness to help fellow team members
• Availability to work Monday to Friday, between 8:00 AM and 6:00 PM