01 Zakres zadań
- Responsible for customer interaction, documentation issuance, review and system setups
- Timely and accurate delivery of all account opening functions, superior customer service and resolution of customer issues
- Day to day management of account opening and maintenance processing, including in-process, pended and service related activities
- Various types of project management in the account services space and managing cross-functional relationships with all teams
- Determining new work procedures and analyzing complex and variable issues with significant departmental impact
- Consistent delivery of high quality service guided by service level agreements and efficiency/accuracy standards
- Ensuring awareness and full compliance of internal processes, regulations, policies, guidelines, procedures and practices
- Establishing and maintaining close working relationships with clients and within the team to facilitate open and direct communication
- Continuous on the job training for end to end product knowledge
- Understanding client requirements and implementing them correctly, monitoring customer satisfaction and driving process changes
- Daily delivery of routine and defined tasks while developing knowledge of the broader context
- Hybrid working model with up to 2 days working from home per week
