01 Zakres zadań

Responsibilities:

Manage a portfolio of corporate clients and internal partners as their single point of contact, building trusted relationships through proactive communication.
Investigate and resolve client issues quickly and accurately, and keep clients informed about system updates, market events and progress.
Analyze client needs and trends, recommend value-adding solutions, and develop accounts through regular calls and meetings.
Collaborate with teams across regions and build internal and external networks.
Apply sound judgment, follow compliance standards, and escalate and manage control issues transparently.

Offer:

Hybrid model with two home-working days per week; paid parental leave, pension plan, holiday allowance, Multisport, private medical care and group life insurance.
Annual discretionary bonus consideration, Employee Assistance Program, learning platforms including Udemy and Degreed, flexible work arrangements, career opportunities, mentoring and employee communities.

02 Wymagania

10 must-have · 4 języki

Must-have

Obsługa klienta

Zaawansowany

Budowanie długoterminowych relacji

Zaawansowany

Komunikacja

Zaawansowany

Root cause analysis

Zaawansowany

Zarządzanie interesariuszami

Zaawansowany

Proaktywność

Podstawowy

Praca pod presją

Podstawowy

Samodzielność

Podstawowy

Praca zespołowa

Podstawowy

Wymagane języki

Polski

Ekspert

Angielski

Zaawansowany

Francuski

Zaawansowany

Niemiecki

Zaawansowany

03 Profil

Key requirements:

2–4 years of relevant experience; customer service, client relations or financial services background is advantageous.
Entrepreneurial, proactive mindset and ability to work under pressure and with limited supervision.
Exceptional written and verbal communication with senior client stakeholders.
Strong analytical and investigative skills: identify root causes and present well-reasoned solutions.
Ability to build trust, influence outcomes and manage relationships across an organization.
Technical proficiency with systems, tools and platforms used for client management.
Global perspective and enthusiasm for cross-cultural, international collaboration.

Education and preferred qualifications:

Bachelor’s or university degree, or equivalent professional experience.
French and/or German; multilingual capability is preferred.

04 Oferujemy

Pakiet medyczny

Ubezpieczenie

Pakiet sportowy

05 O firmie

Citigroup

1000+ · Warszawa

Working at Citi is far more than just a job. A career with us means joining a team of more than 225,000 dedicated people from around the globe. At Citi, you will have the opportunity to grow your career, give back to your community and make a real impact.

We offer a broad range of opportunities across multiple business lines, each contributing to our mission of driving global progress. Whether you're interested in banking, technology, or investment services, our teams collaborate to deliver innovative solutions that make a positive impact.

Explore our businesses and learn more about what it’s like to work at Citi.

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