Client Onboard Intermediate Analyst

Responsibilities:

• Manage client interactions, documentation review and issuance, system setups, account opening, maintenance, onboarding and KYC for Cash Management products.
• Act as the clients’ single point of contact, resolve issues and coordinate with global partners to deliver accurate, timely service.
• Manage assigned portfolios, processes and account-services projects across internal systems while maintaining cross-functional relationships.
• Ensure compliance with regulations, policies and procedures and maintain strong risk and control awareness.
• Understand new requirements, provide end-to-end support, lead client queries and attend calls covering onboarding and project status.

Benefits:

• Hybrid model with up to 2 days working from home per week.
• Private medical care, life insurance, pension contribution, sport card and employee assistance programme.
• Paid parental leave, holiday allowance, learning and development resources, discounts, recreation activities and a potential annual performance-related bonus.

• 2–5 years of experience in banking operations, KYC, finance, legal documentation review, account maintenance or Cash Management products.
• Proficient English; European languages are an asset.
• Experience in client interaction and building business partnerships and client relationships.
• Ability to handle urgent and escalated cases and manage client and internal team expectations.
• Strong written and verbal communication, interpersonal, investigative, problem-solving and analytical skills.
• High motivation, persistence, attention to detail and organization in a high-volume, time-sensitive, high-risk environment.
• Ability to multitask, learn quickly and work independently or as part of a team.
• Proficiency in MS Office and MS Outlook.