Delivery Lead in the EU

Responsibilities:

• Leading Salesforce implementation and new application development projects. 
• Managing delivery scope, schedule, risks, dependencies, and milestones. 
• Coordinating development, testing, deployment, hypercare, and acceptance activities. 
• Ensuring adherence to Swissgrid development processes and quality standards. 
• Supporting release and deployment planning activities. 
• Serving as the primary contact between Swissgrid and the supplier organization. 
• Building relationships with Stream Leads, Process Owners, Project Managers, and business stakeholders. 
• Managing escalations and issue resolution. 
• Ensuring transparent reporting and communication. 
• Ensuring proper staffing and availability of delivery team members. 
• Coordinating Architects, Consultants, Developers, and DevOps Engineers. 
• Fostering collaboration across business and technical teams. 
• Driving accountability and delivery ownership within the team. 
• Ensuring compliance with agreed DevOps, configuration, documentation, and development standards. 
• Overseeing Definition of Ready and Definition of Done processes. 
• Supporting Service Review Meetings and milestone reviews. 
• Organizing and governing knowledge transfer between supplier and Swissgrid. 
• Participating in Service Review Meetings. 

Requirements: 

• Experience leading complex IT delivery engagements for 4+ years. 
• Experience managing distributed cross-functional teams. 
• Experience in stakeholder and client management. 
• Experience working in Agile project environments. 
• Experience with project governance, reporting, and escalation management. 
• Experience delivering enterprise software solutions. 
• Salesforce implementation or Salesforce development delivery experience. 
• Experience in multi-vendor environments. 
• Experience managing application development projects exceeding 30 person-days. 
• Experience with enterprise clients in regulated industries. 
• Required Knowledge of Salesforce; Salesforce Platform; Sales Cloud; Service Cloud; Experience Cloud; Salesforce delivery lifecycle; Release management; Environment management; Agile Accelerator or comparable agile tooling. 
• Required Knowledge of DevOps & Engineering; GitHub; CI/CD principles; Salesforce DX concepts; Release and deployment processes; Development governance; Quality assurance processes; Enterprise Ecosystem. 
• Level of English – from Upper-Intermediate or above. 
• Level of German – from Upper-Intermediate or above. 

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