Operations Manager - Process & Automation

• Design, implement, and continuously improve end-to-end operational processes across teams.
• Translate business needs into clear workflows, responsibilities, and decision paths (using frameworks like RACI / DACI).
• Build and maintain automations yourself - from simple workflows to more complex, cross-tool processes.
• Identify manual, repetitive, or error-prone activities and replace them with scalable automated solutions.
• Select, configure, and optimize operational tools (e.g. Make, Zapier, n8n, internal dashboards).
• Ensure processes are not only designed, but actually adopted - through documentation, training, and clear ownership.
• Partner closely with leadership to turn company goals into practical operational systems.
• Improve cross-team collaboration by defining interfaces, handoffs, and responsibilities.
• Track operational performance, define success metrics, and iterate based on data and feedback.
• Act as a hands-on problem solver, removing operational bottlenecks and enabling teams to work more effectively.

Key requirements:

• Proven experience in an Operations Manager / Business Operations / Operational Excellence role.
• Strong hands-on experience with process automation tools (e.g. Make, Zapier, n8n or similar).
• Ability to go beyond mapping processes - you can build, test, and iterate on them yourself.
• Practical knowledge of responsibility and decision-making frameworks such as RACI and DACI.
• Experience working with data, dashboards, or analytics to monitor operational performance.
• Strong systems thinking: you understand how people, processes, and tools interact.
• Excellent communication skills - able to turn complex processes into clear, actionable guidance.
• High ownership mindset, comfortable driving change and ensuring accountability.
• Comfortable working in a bilingual environment (Polish B2+, English B2+).

Nice to have:

• Experience in a fast-growing or scaling organization is a strong plus.