01 Zakres zadań

What does a typical workday look like?

Answering customer inquiries via phone and email (back office).
Providing technical advice and assisting with scheduling service appointments.
Following current procedures to always deliver reliable support.
Collaborating with the team and Team Leader to achieve goals together.
Implementing positive changes based on received feedback.

Remote work requirements

A stable, wired internet connection (e.g., ADSL, fiber optic) with a minimum download speed of 5 Mbps and a minimum upload speed of 2 Mbps.

02 Wymagania

1 must-have · 2 języki

Must-have

Computer Skills

Zaawansowany

Wymagane języki

Szwedzki

Ekspert

Ukraiński

Ekspert

03 Profil

Fluent Finnish (min. C1) – essential for customer service.
Fluent Swedish (min. C1) – essential for customer service.
Strong listening and reading comprehension skills, with the ability to communicate clearly and respectfully.
Proficient computer skills – all tasks are handled digitally.
Openness to learning, a curious nature, and commitment during training sessions.
Ability to work in a team and a willingness to help fellow team members.
Availability to work Monday to Friday, between 9:00 AM and 5:00 PM.

04 Oferujemy

Pakiet medyczny

Pakiet sportowy

Szkolenia wewnętrzne

05 O firmie

Transcom Worldwide Poland

33k+ · Gdańsk

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.

Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.

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