01 Zakres zadań

Answering customer requests or inquiries in Russian.
Providing comprehensive customer service in the financial area, solving problems.
Delivering innovative solutions to customers via phone or chat.
Supporting customers according to project guidelines.
Maintaining quality standards defined for the project.
Working within project operating hours: Monday-Friday, 8:00 a.m. to 5:30 p.m., based on declared availability.
Participating in project preparation sessions (onboarding) starting August 3, lasting approximately 3 days.

02 Wymagania

5 must-have · 3 języki

Must-have

Obsługa klienta

Zaawansowany

Call center

Zaawansowany

Empathy

Podstawowy

Active listening

Podstawowy

Zarządzanie czasem

Podstawowy

Wymagane języki

Rosyjski

Ekspert

Angielski

Zaawansowany

Polski

Podstawowy

03 Profil kandydata

Excellent Russian spoken language skills (C1/C2) mandatory.
Good command of English (B2).
Basic understanding of Polish (required for first 2 weeks of training).
Availability to work during project operating hours (Monday-Friday, 8:00-17:30).
Availability on Mondays is highly appreciated.
Empathy, active listening, and time management skills.
Participation in project preparation sessions (onboarding) before start.

04 Benefity

Pakiet medyczny

Pakiet sportowy

05 O firmie

TP Polska

10k+ · Poznań

You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.

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