01 Zakres zadań

Analyse and solve online technical system issues reported by clients
Utilise internal and client-facing systems
Provide practical solutions to clients and internal stakeholders
Escalate issues to Level 2 support if needed
Deliver customer satisfaction and good quality service
Support clients with reporting tools
Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
Propose and implement solutions that increase operating efficiency and improve the client experience

02 Wymagania

9 must-have · 2 nice-to-have · 1 język

Must-have

Współpraca z dostawcami

Zaawansowany

Wsparcie klienta

Zaawansowany

Narzędzia raportowe

Zaawansowany

Analiza danych

Zaawansowany

Rozwiązywanie problemów technicznych

Zaawansowany

Resetowanie haseł

Zaawansowany

Obsługa systemów wewnętrznych

Zaawansowany

Eskalacja do wsparcia technicznego

Zaawansowany

Spring

Podstawowy

Nice-to-have

Praca zespołowa

Mile widziane

Prezentacja

Mile widziane

Wymagane języki

Angielski

Ekspert

03 Profil kandydata

3-5 years of experience in a related role
Fluent English (written and verbal)
Team-player with strong customer orientation
Investigative mindset combined with thinking outside the box
Proficient understanding of emerging technologies
Effective analytic and presentation skills
Bachelor’s/University degree or equivalent experience
Readiness to work during public holidays and weekends on a rotational basis

04 Benefity

Pakiet medyczny

Ubezpieczenie

Pakiet sportowy

05 O firmie

Citigroup

1000+ · Olsztyn

Working at Citi is far more than just a job. A career with us means joining a team of more than 225,000 dedicated people from around the globe. At Citi, you will have the opportunity to grow your career, give back to your community and make a real impact.

We offer a broad range of opportunities across multiple business lines, each contributing to our mission of driving global progress. Whether you're interested in banking, technology, or investment services, our teams collaborate to deliver innovative solutions that make a positive impact.

Explore our businesses and learn more about what it’s like to work at Citi.

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