01 Zakres zadań

Set up and configure client accounts, ensuring a smooth start to their Tidio experience.
Integrate Tidio with external systems (e.g., CRMs, e-commerce platforms) using APIs and JSON data structures.
Implement and customize solutions based on each client’s specific business needs.
Discuss and design custom solutions with clients and prospective clients during video calls, providing expert guidance and technical insights.
Provide ongoing support for implemented solutions, helping clients optimize and adapt them as their needs evolve.
Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when needed.
Manage implementation projects from start to finish—planning, coordinating, and ensuring timely delivery.
Work cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client goals.
Identify and drive process improvements, helping to streamline and scale the implementation workflow.

02 Wymagania

4 must-have · 1 język

Must-have

Zapier

Zaawansowany

API integrations

Zaawansowany

API design

Zaawansowany

JSON

Zaawansowany

Wymagane języki

Angielski

Zaawansowany

03 Profil kandydata

Hands-on experience working with APIs and JSON structures, including the ability to analyze and test API requests.
Are advanced in English (at least B2 level) and can clearly explain technical details to non-technical users.
Have experience working directly with clients via written communication and video calls.
Have solid knowledge of CX platforms such as Tidio, Zendesk, HubSpot, or Salesforce.
Can evaluate technical requirements and design solutions that meet real client needs.
Have experience working closely with Product and Engineering teams to resolve integration or feature gaps.
Proactively solve problems, bring creative ideas, and consistently deliver results.

04 Benefity

Pakiet medyczny

Ubezpieczenie

Pakiet sportowy

Budżet szkoleniowy

Wyjazdy na konferencje

Klasy językowe

Płatny urlop (B2B)

05 O firmie

Tidio Polska

50-200 · Warszawa

Tidio is a global leader in customer service software. Tidio’s user-friendly platform enables 300,000+ businesses worldwide to deliver smarter, faster support to their customers.

With a full suite of customer service solutions, Tidio offers live chat, chatbots, ticketing, and AI-powered virtual support agents to help you solve customer problems and improve your conversion rates. Tidio’s software operates across all major content management systems, e-commerce platforms, and social media channels.

Founded in 2013, Tidio has grown to 180+ employees and has offices in San Francisco, Szczecin, and Warsaw. Tidio serves customers of all sizes from 205+ countries, including Mercedes, Shell, and Praktiker. Tidio’s live chat widget is viewed by 510 million unique users every month.

Zobacz ogłoszenia Strona www