01 Zakres zadań
- Provide 1st and 2nd level application support via email, phone, and ticketing systems.
- Troubleshoot technical issues using SQL to dig into data and validate root causes.
- Coordinate efficient resolutions with the right people.
- Create and maintain user-facing knowledge base with clear, well-structured articles, guides, and FAQs.
- Bring an automation-first mindset to everything you touch, spotting repetitive work and proposing smarter processes.
