Operations Manager with German

• Analyze Service Level Agreements and implement strategic plans to enhance client satisfaction.
• Boost revenue through effective management of billable/non-billable hours, forecasting, and budgeting.
• Select, train, and mentor staff, fostering a high-performance culture aligned with company values.
• Oversee attendance, client scorecards, and performance metrics, ensuring seamless operations.
• Cultivate strong partnerships with client stakeholders and lead business reviews.
• Collaborate with cross-functional teams to drive innovation and implement best practices.

Experience: Proven experience in call center operations, preferably in international settings.

Adaptability: Flexible schedule and ability to work from our vibrant Katowice office.

Leadership: Skilled in coaching, developing action plans, and providing impactful feedback.

Analytical Thinking: Strong ability to analyze processes, prioritize tasks, and drive results under pressure.

Communication: Exceptional verbal and written skills, with a knack for engaging presentations.

Mentorship: Passionate about guiding and developing team members.