01 Zakres zadań
- Daily client communication via email, ad-hoc conference calls resulting in effective action
- Ensure client card programs operate optimally for the client organization and toward Citi’s overall service strategy
- Day-to-day issue resolution with key internal contacts and client’s organization with an emphasis on resolving the root cause of any issues
- Taking ownership of inquiries, issues to coordinate a fast, accurate resolution
- Identify opportunities for program improvement that will increase client satisfaction
- Practice continuous effective process improvement within service and operations to reduce errors, bottlenecks and ultimately costs to both Citi and our clients
- Identify areas to improve workflow and reduce manual touchpoints by promoting digital tools
