Helpdesk Specialist (1St Line)

Requirements:

• Education in IT or related field
• Minimum one year of experience in a similar position
• Ability to test, diagnose devices (desktops, laptops, mobile devices, printers)
• Knowledge of Windows operating systems, Office suite, and computer hardware
• Familiarity with mobile devices running on Android system
• Understanding of basic networking concepts and Active Directory
• Willingness to learn technical knowledge and develop own competencies

Additional advantages:

• Knowledge of the Office 365 platform / MS Exchange

Responsibilities:

• Support for users of IT systems in their daily work
• Resolving remote and local hardware and software issues on user workstations and mobile devices
• Initial analysis of reported technical issues and resolving them or escalating them to further support lines
• Cooperation with external hardware and software service providers
• Installation and configuration of workstations and mobile devices
• Issuing and receiving IT equipment for/from employees
• Support for inventory work and maintenance of IT infrastructure
• Keeping up-to-date documentation of assigned tasks