TQ0098570

Customer Service with Spanish + translation

Responsibilities:

• Assisting users/customers with resolving issues related to our app or website via email, Play Store, or App Store.
• Reviewing and verifying data entered into our platform, including new locations, comments, and photos.
• Providing feedback to colleagues and suggesting improvements as part of quality control.
• Testing new app versions and reporting bugs.
• Participating in international exhibitions (e.g., Düsseldorf, Stuttgart, Birmingham, Barcelona, Paris, Warsaw).
• Translating app content and marketing materials.
• Will provide support and expertise for ongoing AIML projects.

We offer:

• B2B contract with a competitive salary of 9,000 - 11,000 PLN.
• Full IT equipment, including a laptop, additional screen, and smartphone.
• Bonuses for participating in trade shows.
• Hybrid work model: 2 days per week in our Warsaw office, with the remainder remote.

Requirements:

• Proficiency in Spanish (C2 level), particularly in written communication.
• Advanced English skills (B2/C1 level), primarily written.
• Strong familiarity with digital tools, mobile apps, and the Office suite.
• Ability to make decisions based on established guidelines.
• Capability to work both independently and collaboratively within a team.

Additional advantages:

• Experience with motorhomes or camping.
• Background in customer care or working in a startup environment.
• Proficiency in additional languages (e.g., German, Dutch, French, Italian, Polish) at B2/C1 level.
• Familiarity with similar mobile apps (e.g., Google Maps, TripAdvisor).