01 Zakres zadań
- Manage the day-to-day admin of the agency, including inbox management, scheduling, client onboarding and keeping our project management and support systems up to date
- Operate live chat on behalf of a wide range of client businesses, using each client's knowledge base to respond accurately
- Build and maintain client knowledge bases, and manage a library of canned responses for each client
- Support the marketing team with content scheduling, social media admin, campaign set-up and client reporting
- Write and proofread client emails, reports, proposals, website copy and marketing materials to a high standard
- Prepare monthly client reports, pulling data from analytics and marketing platforms
- Monitor time logs and task updates across the team, and follow up where information is missing
- Keep internal documentation, SOPs and the team wiki up to date
- Document each admin process as you learn it, and identify repetitive steps that can be automated
- Build and maintain automations using tools such as Make, Zapier and AI assistants
- Track the time saved through automation and report on progress to management
- Assisting the team with various admin duties
