01 Zakres zadań
About the role:
- Join the product team behind Citi's strategic client servicing platform for Wealth and Private Banking operations
- Own a specific slice of the platform backlog as it scales to hundreds of users and integrates AI capabilities
- Partner with engineering, operations, client service, and AI/data teams to shape product direction and deliver phased releases
Responsibilities:
- Own and prioritize part of the Wealth Workstation product backlog, translating business needs into solutions, actionable user stories and acceptance criteria
- Collaborate with engineering and AI/data science teams to define requirements for AI-driven capabilities
- Partner with data and insights team to build real-time dashboards giving 360-degree view into process, platform and user experience performance
- Coordinate cross-functional integration efforts with key systems and partners to expand platform functionality
- Act as primary point of contact for stakeholders across Client Service, Operations, and leadership, gathering feedback and translating it into prioritized enhancements and defect fixes
- Monitor platform performance, user adoption, and key metrics post-release, iterating on features to improve productivity, client experience, and operational scalability
