Customer Implementation & Success Specialist

Key responsibilities:

• Collaborating with clients to gather information for implementation, managing timelines and project coordination
• Configuring and deploying customer-ready Voice AI Agents (LLM) on the Talkie platform
• Providing post-implementation support to ensure optimal Agent performance
• Analyzing production calls and evaluating Agent performance to improve efficiency
• Preparing reports and performance statistics to track AI Agent effectiveness
• Assisting in creating onboarding materials for new customers
• Testing and contributing to new features, skills, and automated processes
• Working cross-functionally with internal teams to improve customer outcomes
• Working shifted hours to align with the US market: 2pm-10pm, with a possibility of Friday hours being 12pm-8pm

What we offer:

• Competitive pay: employment contract or B2B co-operation
• A role with a purpose - revolutionising patient access to healthcare in the US
• Working with cutting edge, AI-based technology
• Flexible working arrangements - remote, office or hybrid
• Setup for both office and home, including a comfy chair
• Benefits: private medical care, Multisport card, annual offsite, training budget
• Structured onboarding and mentoring in AI and conversation design

• At least one year of experience working with customers, preferably in contact centers or patient services in healthcare
• Passion for AI and how it can help patients access healthcare
• Ability to be empathetic and put yourself in the user's shoes
• Clear, timely and direct communication
• Enjoying creating order out of chaos, optimizing and streamlining
• Initiative, independence and the ability to shape your environment
• Curiosity and a constant thirst for knowledge
• Valuing a good team atmosphere
• English at a minimum C1 level