01 Zakres zadań
- Providing technical support to customers via phone, email, and chat
- Diagnosing and troubleshooting issues related to products, accessories, mobile applications, and connected devices
- Guiding customers through product setup, installation, configuration, and maintenance
- Identifying root causes of technical issues and determining appropriate solutions
- Escalating complex cases to specialized teams when necessary
- Documenting customer interactions and technical findings accurately in internal systems
- Educating customers on product features, best practices, and preventive maintenance
- Ensuring customer satisfaction while meeting quality and productivity targets
- Work from office in Katowice (Zabrska 19, Global Office Park), Monday to Friday 9:00-17:00 and Saturday 9:00-13:00
- Full-time position available as of 16.11.2026
- Labor contract with attractive salary
- Relocation support to Katowice
- Benefits: multisport card, private insurance, private medical health care
- Development programs: Concentrix Academy for future Team Leaders, unlimited courses (Concentrix University, LinkedIn Learning)
- Referral program Refer a Friend with bonus up to 4000 PLN
- Recognition programs: Game Changer Award and Be The Best
