Associate Trainer

Onboarding & Training Execution

• Assist in delivering the standardized Week 1 CX-wide Core Curriculum to new hires.
• Support facilitation of instructor-led training (ILT) sessions as deployed by Enablement Partners during Weeks 2–4.
• Assist with scheduling, credential setup, and coordination of onboarding logistics.
• Document trainee progress, milestones, and completion checklists.
• Support hands-on exercises, simulations, and role-plays under trainer guidance.

Ongoing Training & Development

• Deliver refresher or ad-hoc training under request from Enablement Partners.
• Assist in maintaining and updating training materials for operational needs.

Cross-Functional Collaboration

• Work with SMEs, floor managers, and Enablement Partners to ensure training aligns with operational requirements.
• Communicate training objectives and expectations clearly to trainees and stakeholders.

Continuous Improvement & Feedback

• Collect trainee feedback and assist in identifying gaps in learning materials.
• Support updates to content based on QA findings, SME insights, and operational changes.

• 1 year of professional experience in customer success or related roles.
• Fluent Polish and strong English communication skills (written and spoken)
• Familiarity with adult learning principles and instructional methods
• Basic facilitation and classroom management skills
• Communication and active listening
• Documentation and record-keeping
• Collaboration and teamwork
• Attention to detail and accuracy
• Adaptability and flexibility
• Availability for afternoon shift (14:00–22:00 PL time)
• Hybrid work model: 3 days per week in the Kraków office / 2 days remote (after probation)