01 Zakres zadań
- Research and resolve invoicing questions and disputes to completion, including customer and account reconciliations, partnering with cross-functional teams and external customers
- Posting of cash and/or back-up, train as needed including resolving reconciliation items
- Establish and follow an efficient system for timely follow-ups for internal and external clients
- Customer Portal set-up and invoice load
- Assist with ongoing process improvement initiatives
- Understanding of VAT requirements
- Participate in and/or drive internal and customer meetings as needed
- Connect with internal team members and customers to help resolve and arrange release of payment
- Prompt reply to internal/external emails including alias accounts
- OTC team back-up as needed, knowledge transfer (onboarding, vacation, cross-training)
- Monitoring and contacting clients on the Open Aging report, working with clients to eliminate collection blockers
- The role does not have direct reports and is scheduled for a 6 month contract
