Senior Client Services Manager

• Owning and growing a portfolio of strategic client accounts
• Building strong relationships with senior stakeholders and C-level executives
• Developing and executing Account Growth Plans (AGPs)
• Identifying and driving upsell and cross-sell opportunities
• Leading strategic QBRs and business reviews
• Understanding clients' business models, goals and challenges and proactively bringing relevant solutions
• Managing contract extensions and negotiations
• Partnering with Delivery, Product and Technology teams to turn client needs into opportunities
• Ensuring accurate, up-to-date and transparent forecasts and CRM data

Key requirements:

• 7+ years of experience in Client Services, Customer Success, Strategic Account Management or Business Development in technology
• Strong experience with digital products, software, SaaS or technology consulting
• Proven track record of account growth, upselling and cross-selling
• Experience working with enterprise clients and C-level stakeholders
• Strong commercial and business acumen, with a focus on ROI, revenue and long-term value
• Excellent negotiation, communication and influencing skills
• Strategic and analytical mindset
• Proficiency in English C1/C2
• Financial literacy and confidence with budgets, forecasts and Excel
• Highly proactive, comfortable managing multiple strategic accounts

Nice to have:

• Background in strategic consulting, product strategy or business development
• International experience and strong cultural awareness