Customer Service Specialist with Hebrew

• Serve as a brand ambassador, advise customers on hygiene products.
• Respond to inbound and make outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack) in Hebrew and English.
• Provide multichannel written support: e-mail, chat, and social media channels in Hebrew and English.
• Document e-commerce complaints logged on e-commerce platforms.
• Maintain high level of customer satisfaction.
• Remain polite, patient and courteous with customers throughout the experience.
• Ensure the end to end experience for all customers is at high level of customer satisfaction.

Key requirements:

• Hebrew C1/C2 and English B2.
• Proficient in a variety of computer programs with the capability to learn quickly.
• Able to listen to understand, review, and provide solutions.
• High-developed communication skills.
• Strong attention to details and ability to multitask.

Nice to have:

• Customer Service experience in an international, fast-paced environment (1 year).
• Practical knowledge of CRM systems.