Account Growth Manager

• Work as part of the Delivery team, collaborating closely with Technical Leads and Portfolio Managers to develop and execute growth strategies for assigned accounts, driving customer value and business expansion.
• Drive upsells, account expansions, and end-to-end renewals to ensure consistent revenue growth.
• Build and execute mid- and long-term key account plans, including stakeholder mapping and expanding into new client divisions.
• Develop account strategies and roadmaps to strengthen long-term partnerships.
• Lead regular 1:1s with key stakeholders and plan onsite visits to strengthen partnerships.
• Build and maintain long-term relationships with key client stakeholders.
• Act as a bridge between clients and R&D, sharing technology trends and innovation insights to position us as a strategic partner.
• Monitor client financial situation monthly, map potential risks to current and future revenue, and execute churn prevention measures.
• Manage sales forecasting, account reporting, legal contracts, and the acquisition of case study approvals.
• Connect various client initiatives by providing cross-project context, market intelligence, and industry-level positioning.
• Drive referrals and stakeholder introductions to expand account footprint organically.

Key requirements:

• At least 5+ years of proven success in B2B enterprise services, preferably within the IT or software development sector.
• Ability to collaborate closely with developers and translate complex technical roadmaps into business value.
• Strong track record in closing upsell & cross sell deals, negotiating contracts, and managing a healthy sales pipeline.
• Near-native command of English (min. C1) with the ability to influence C-level stakeholders.
• Proven ability to move beyond delivery vendor status to become a trusted business advisor.
• Strong attention to detail regarding financial monitoring, reporting, and KPI achievement.
• A self-driven, entrepreneurial approach to problem-solving and client relationship building.

Nice to have:

• A belief that Impossible is nothing.