Servicenow Administrator

• Administer and maintain the ServiceNow platform, ensuring stability, performance, and security
• Configure and optimize ServiceNow modules (including ITSM and others)
• Analyse requirements and support implementation of new functionalities
• Ensure proper integration with external systems (REST, Web Services, SSO, LDAP)
• Maintain platform consistency, alignment, and configuration quality standards
• Support incident resolution, troubleshooting, and system improvements
• Create and maintain technical documentation, SOPs, and knowledge base articles
• Contribute to gap analysis and continuous improvement initiatives
• Support BCMS-related activities, including documentation and process alignment
• Collaborate with technical teams and stakeholders across the organization

Key requirements:

• 5+ years of professional IT experience, including 2+ years in a ServiceNow Administrator role
• Hands-on experience in ServiceNow administration and configuration
• Strong knowledge of ServiceNow product portfolio and Service Management processes
• Experience with requirements analysis and project support
• Knowledge of integration technologies (REST, SOAP, SSO, LDAP, Web Services)
• Understanding of complex IT systems and their interoperability
• Familiarity with IT security standards
• Experience in creating technical documentation and SOPs
• Strong analytical skills, attention to detail, and problem-solving mindset
• Good communication skills and English at min. B2 level
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD) or equivalent

Nice to have:

• Experience with ServiceNow on-premise environments
• Experience in solution design or architecture support
• Exposure to process standardization and governance initiatives