01 Zakres zadań
- Lead a team of professionals to accomplish established goals and assist the manager with personnel duties such as performance evaluations, hiring, and disciplinary actions.
- Manage workflow across the team to ensure accurate and timely delivery of invoices and posting of receivables, revenue, and incoming payments.
- Serve as the first point of escalation for internal and external staff queries and develop process, productivity, and quality standards.
- Create, develop, and maintain business relationships, identify and implement service and process enhancements, lead system testing, and train staff on new technology.
- Support strategic goals by coaching and training staff in new or existing functions and setting SMART goals.
- Identify and implement corrective action plans and analyze business risk.
- Identify and act on process improvements and potential gaps.
- Communicate effectively with internal partners to aid collections, improve customer satisfaction, and share best practices.
- Review metrics and ensure timely resolution of outstanding items including accounting breaks, unsent invoices, and pending fee schedules.
- Perform as a back-up to the manager and other team leads as needed.
