01 Zakres zadań
Requirements:
- NOC / L2 technical operations / production support, ideally telecom or SaaS
- Comfortable reading logs and dashboards to diagnose issues (Grafana, Prometheus, or similar)
- Working knowledge of ticketing/incident tools (Jira Service Management, ServiceNow, Zendesk, or similar)
- Basic SQL - able to query PostgreSQL to check record states and produce evidence
- Understanding of SIM lifecycle / telecom provisioning concepts, or ability to learn quickly
- Methodical, runbook-driven approach - escalates rather than guesses on undefined issues
- Clear written communication for incident notes, handoffs, and ticket updates
- Comfortable working async with a distributed engineering team
- Vwery good English skills
Additional advantages:
- Prior exposure to workflow/orchestration engines (Temporal, Camunda, Airflow) from an operations seat
- Experience operating BSS/OSS systems at a telecom operator or MVNO
- Basic Kubernetes familiarity (reading pod status/logs, restarting a deployment under supervision)
- Experience with API testing tools (Postman) to check REST responses
- Scripting/reading ability in Python, Java, or Bash for repetitive task automation and code-level triage
- Exposure to Kong API Gateway (or facade service) logs and dashboards
- ITIL or similar incident-management framework exposure
