Customer Technical Service with Swedish

Key Responsibilities:

• Provide technical support to customers by phone, email, and chat.
• Diagnose and troubleshoot products, accessories, mobile applications, and connected devices.
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes, resolve issues, and escalate complex cases to specialized teams when needed.
• Document customer interactions and technical findings accurately in internal systems.
• Educate customers on product features, best practices, and preventive maintenance, while meeting customer satisfaction, quality, and productivity targets.

What We Offer:

• Office-based work in Katowice at Zabrska 19, Global Office Park, Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.
• Relocation support to Katowice and a full-time position available from 16.11.2026.
• Labor contract with an attractive salary.
• Benefits include a Multisport card, private insurance, and private medical care.
• Development programs for future Team Leaders, unlimited courses through Concentrix University and LinkedIn Learning, a referral program with a bonus of up to 4000 PLN, and recognition programs.

• Fluent Swedish at C1 level and English at B2 level.
• Previous experience in customer service, technical support, helpdesk, or troubleshooting.
• Technical aptitude and interest in consumer electronics, smart devices, garden equipment, or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of the Windows environment and MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple customer inquiries simultaneously.
• Readiness to work from the office in Katowice.