Product Designer

• Designing intuitive, accessible internal tools used daily by Hippo teams – claims platforms, underwriting AI, agent portals
• Partnering with PMs and Engineers from discovery onward – defining problems, exploring solutions, shipping features that move real operational metrics (handle time, error rates, throughput)
• Running user interviews, shadow sessions, and lightweight feedback loops with tool users
• Sketching, wireframing, and prototyping at the right fidelity for the question being answered (Figma and LLMs used daily)
• Facilitating conversations that get product, design, and engineering aligned
• Sharing work openly: process, half-formed ideas, and mistakes included; participating in weekly design crits
• Working as the solo Product Designer on Hippo's internal tools within a tight team of ~9

Key requirements:

• 3+ years shipping production work, with a portfolio showing process, data, and impact
• Strong Figma knowledge: components, variables, auto-layout, prototyping
• Comfort with data-dense, workflow-heavy interfaces: tables, filters, dashboards, multi-step flows, power-user shortcuts
• Using LLMs as part of the design toolkit (research synth, draft thinking, prototyping, writing)
• Ability to run solo on a project with Staff Designer support when needed
• Initiative – spotting problems, pushing back on vague briefs, suggesting better ways
• Fluent English and availability in the afternoons 2-3 days a week (occasional evening calls for US time zones)
• Clear design process, honest giving and taking of feedback

Nice to have:

• Experience with internal tools or ops-heavy products (admin panels, agent consoles, claims tools, CRMs)
• Experience designing AI-powered features: chatbots, agent assistance, AI-driven workflows, LLM-in-the-loop interfaces
• Context on US home insurance, claims, or insurance operations
• Experience working with US stakeholders