Payments Operations Specialist with Hebrew

Responsibilities:

• Process, monitor and validate domestic and international payment instructions across relevant channels.
• Perform daily controls, reconciliations and exception handling to ensure accuracy and reduce operational risk.
• Investigate and resolve queries, returns, rejects, recalls and amendments within service levels.
• Maintain case notes and documentation for auditability and governance.
• Identify root causes, support process improvement and automation, and contribute to incident management and operational resilience.
• Participate in change activities and PVT (Process Verification Testing) affecting payment processes.
• Work in shifts based on the business calendar, between 8:00 and 18:00 under balance time.

What we offer:

• Monthly gross salary of 7634–9541 PLN, discretionary variable pay and recognition bonuses.
• Healthcare, life insurance, Multisport, training support, family-friendly leave, pension contributions, free parking, flexible hours and home office set-up reimbursement up to 800 PLN.

• Proven experience in payments operations, banking operations or a comparable processing and controls environment.
• Sound understanding of payment lifecycles and investigation processes.
• Strong attention to detail and a disciplined approach to risk and controls.
• Ability to manage competing priorities in a high-volume, time-sensitive environment.
• Clear communication and a collaborative, team-oriented working style.
• Confidence using operational systems and data tools, with the ability to learn new platforms quickly.
• Communicative English at B2 and Hebrew at B1.
• Availability for shift work based on the business calendar, between 8:00 and 18:00.