01 Zakres zadań

Responsibilities:

Manage multiple teams within Payment Operations Business Service.
Handle queries accurately to meet agreed quality standards and targets.
Complete tasks in line with established procedures and standards.
Identify and escalate issues, transactions and potential showstoppers affecting service delivery or potential loss to the bank.
Respond to process-related emails and queries promptly, copying the Line Manager where required.
Support business partners and maintain knowledge of procedures and payment products.

Offer:

Monthly gross salary of 7,634–9,500 PLN, with discretionary variable pay.
Healthcare, pension, life assurance, Multisport card, private medical care, life insurance, flexible working hours and free parking.
One-time home-office set-up reimbursement of up to 800 PLN and financial support for training and education.

02 Wymagania

5 must-have · 1 język

Must-have

Budowanie relacji

Ekspert

Dokładność

Zaawansowany

Samodzielność

Zaawansowany

Praca zespołowa

Podstawowy

Obsługa komputera

Podstawowy

Wymagane języki

Angielski

Ekspert

03 Profil

Key requirements:

Strong relationship-building skills and attention to detail.
Self-motivation and ability to work with minimal supervision.
Ability to work effectively as part of a team.
Computer literacy.
Fluent English.

Assets:

German or another additional language.
Professional experience in a shared-services environment.
General knowledge of payments and the SWIFT communication channel.

04 Oferujemy

Pakiet medyczny

Ubezpieczenie

Pakiet sportowy

Budżet szkoleniowy

Parking

05 O firmie

HSBC Service Delivery Polska

10k+ · Kraków

Opening up a world of opportunity for our customers, investors, ourselves and the planet.

We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.

HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.

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